Returns and replacements
We accept returns only if you receive a wrong, damaged or defective product. For hygiene reasons, opened or used products cannot be returned unless the item was damaged or defective on arrival. We do not accept returns because you changed your mind.
To request a replacement:
- Email care@sruthiherbal.com within 24 hours of delivery with your order number.
- Attach clear photos and, for damaged or missing items, an unboxing video.
- Our customer care team will contact you as soon as possible. Once we confirm the exchange, we’ll email you instructions for returning the product.
We will replace the item with the exact same product at no extra cost. If that product is out of stock, we will refund the amount you paid for it to your original payment method within 7 working days. Cash on Delivery orders are refunded by bank transfer or UPI.
Cancellations
You can cancel your order before it is dispatched by emailing care@sruthiherbal.com with your order details, or by calling +91 89033 18888. Orders that have already been dispatched cannot be cancelled. Prepaid orders cancelled before dispatch are refunded in full within 7 working days.
We may cancel an order if a product is out of stock, the price or details were listed in error, the address can’t be served, or we suspect fraud. If we cancel your order, we will tell you and refund the full amount within a reasonable time.
www.sruthiherbal.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.